Locations
Frequently Asked Questions
Our mission is to create an innovative dessert destination offering premium-quality baklava, Dubai chocolates, and signature sweets, while honoring the heritage and flavors of the UAE.
- Using premium ingredients and expert craftsmanship
- Providing exceptional service at every interaction
- Continuously evolving our flavors and presentation
- Fostering a collaborative work culture
- Practicing responsible sourcing and using eco-friendly packaging
- Maintain a friendly, professional, and respectful attitude
- Follow Dubai Municipality’s food safety rules
- Wear your uniform and name badge at all times
- Be punctual – arrive 10 minutes before your shift
- Avoid using mobile phones while on duty (except in emergencies)
With warmth! Always say:
“Welcome to Dubai Sweet Factory! How can we sweeten your day?”
- Share the story behind our sweets
- Offer samples like chocolates or baklava
- Resolve concerns with professionalism and offer solutions
- Classic, Pistachio, Chocolate-Hazelnut, Rose-Infused
- Camel Milk Chocolate, Gold-Dusted Truffles, Chocolate-Dipped Dates
- Chocolate Kunafa, Baklava Cheesecake, Luqaimat Sundae
- Arabic Coffee, Saffron Tea, Pistachio Latte, Baklava Shakes, Lemonade
- Store ingredients correctly (e.g., chocolate at 18°C)
- Follow recipes and portion sizes
- Make sure every dessert is presented beautifully
- Keep work areas clean and sanitized
- Wash hands every 30 minutes or after handling raw food
- Always wear gloves, hairnets, and masks
- Use FIFO (First In, First Out) when using ingredients
- Sanitize surfaces every 2 hours