Locations

Frequently Asked Questions

Our mission is to create an innovative dessert destination offering premium-quality baklava, Dubai chocolates, and signature sweets, while honoring the heritage and flavors of the UAE.

  • Using premium ingredients and expert craftsmanship
  • Providing exceptional service at every interaction
  • Continuously evolving our flavors and presentation
  • Fostering a collaborative work culture
  • Practicing responsible sourcing and using eco-friendly packaging

  • Maintain a friendly, professional, and respectful attitude
  • Follow Dubai Municipality’s food safety rules
  • Wear your uniform and name badge at all times
  • Be punctual – arrive 10 minutes before your shift
  • Avoid using mobile phones while on duty (except in emergencies)

With warmth! Always say:

“Welcome to Dubai Sweet Factory! How can we sweeten your day?”

  • Share the story behind our sweets

  • Offer samples like chocolates or baklava
  • Resolve concerns with professionalism and offer solutions
  • Classic, Pistachio, Chocolate-Hazelnut, Rose-Infused
  • Camel Milk Chocolate, Gold-Dusted Truffles, Chocolate-Dipped Dates
  • Chocolate Kunafa, Baklava Cheesecake, Luqaimat Sundae
  • Arabic Coffee, Saffron Tea, Pistachio Latte, Baklava Shakes, Lemonade
  • Store ingredients correctly (e.g., chocolate at 18°C)

  • Follow recipes and portion sizes
  • Make sure every dessert is presented beautifully
  • Keep work areas clean and sanitized
  • Wash hands every 30 minutes or after handling raw food
  • Always wear gloves, hairnets, and masks
  • Use FIFO (First In, First Out) when using ingredients
  • Sanitize surfaces every 2 hours